Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to Revancea! Throughout these Terms of Service, the terms “we”, “us”, and “our” refer to Revancea. Revancea operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a customized shopping experience (the “Services”). Revancea is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein (collectively, the “Terms”), describe your rights and responsibilities when using the Services.

Please read these Terms carefully, as they contain important information regarding your legal rights and cover areas such as disclaimers and limitations of liability.

By accessing, browsing, interacting with, or otherwise using our Services, you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not agree to these Terms or the Privacy Policy, you may not access or use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your country of residence and that you have given us permission to allow any minor dependents under your supervision to use the Services on devices that you own, purchase, or control.

To use the Services, including browsing our store or purchasing products or services, you may be required to provide certain information, such as your email address, billing address, shipping address, and payment information.

You represent and warrant that all information you provide through our store is accurate, current, and complete, and that you have all necessary rights to provide such information.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 – OUR PRODUCTS

We have made every effort to display our products and services as accurately as possible. However, please note that product colors and appearance may vary depending on your device, screen settings, and display configuration.

We do not guarantee that the appearance or quality of any product or service purchased will meet your expectations or exactly match the images displayed on our website.

All product descriptions are subject to change at any time without notice and at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities offered to any person, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 – ORDERS

By placing an order, you make an offer to purchase. Revancea reserves the right to accept or decline any order for any reason at its sole discretion.

Your order is not considered accepted until Revancea has confirmed acceptance. Payment must be received and processed before your order is accepted.

Please review your order carefully before submitting it, as cancellation requests may not be possible once an order has been accepted.

If we choose not to accept, modify, or cancel an order, we will attempt to notify you using the email address, billing address, and/or telephone number provided during checkout.

Purchases may only be returned or exchanged in accordance with our Refund Policy [LINK].

You represent and warrant that all purchases are intended for your personal or household use only and not for commercial resale or export.

SECTION 4 – PRICING AND BILLING

Prices, discounts, and promotions are subject to change without prior notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be stated in the order confirmation email.

Unless otherwise stated, all prices displayed on our website are exclusive of taxes, shipping charges, handling fees, customs duties, and import taxes.

Prices available through our online store may differ from prices offered in physical stores or through third-party retailers. We may occasionally offer promotions that are subject to separate terms and conditions. In the event of any conflict between promotional terms and these Terms of Service, the promotional terms shall prevail.

You agree to provide current, complete, and accurate purchase, payment, and account information for all transactions made through our store. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete transactions and contact you when necessary.

You represent and warrant that:

(i) all payment information you provide is accurate and complete;

(ii) you are authorized to use the payment method provided;

(iii) charges incurred by you will be honored by your payment provider; and

(iv) you will pay all charges incurred by you at the posted prices, including shipping costs, handling fees, and applicable taxes.

SECTION 5 – SHIPPING AND DELIVERY

We are not liable for delays in shipping or delivery. All delivery dates provided are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs processing, weather conditions, strikes, force majeure events, or circumstances beyond our reasonable control.

Risk of loss and title for products purchased from Revancea pass to you upon delivery of the products to the shipping carrier, subject to applicable consumer protection laws.

SECTION 6 – INTELLECTUAL PROPERTY

The Services, including but not limited to all trademarks, branding, text, images, graphics, product descriptions, videos, audio, software, website design, and the selection and arrangement thereof, are owned by Revancea, its affiliates, licensors, or content providers and are protected by applicable intellectual property laws.

These Terms permit you to use the Services solely for personal and non-commercial purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, transmit, or otherwise exploit any material from the Services without our prior written consent.

Nothing contained in these Terms shall be interpreted as granting any license or right under any patent, trademark, copyright, or other intellectual property right of Revancea, Shopify, or any third party.

Unauthorized use of the Services may violate intellectual property laws and may result in legal action.

All rights not expressly granted herein are reserved by Revancea.

The names, logos, product names, service names, designs, and slogans of Revancea are trademarks of Revancea or its licensors. You may not use such trademarks without prior written permission.

Shopify's name, logo, product names, service names, designs, and slogans are trademarks of Shopify. All other trademarks appearing on the Services belong to their respective owners.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools that we neither monitor nor control.

You acknowledge and agree that such tools are provided on an "as is" and "as available" basis without any warranties, representations, or conditions of any kind and without endorsement.

We shall have no liability arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the Services is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms on which such tools are provided by the relevant third-party providers.

We may also introduce new features and services in the future, including new tools and resources. Such features shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain materials and links to third-party websites, products, services, or resources.

We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites and we do not warrant or assume any liability for any third-party materials, products, or services.

If you choose to leave our website and access any third-party website, you do so at your own risk.

We are not liable for any damages or losses arising from purchases, transactions, or interactions made through third-party websites.

You should carefully review the policies and practices of any third party before engaging in any transaction.

Any complaints, claims, concerns, or questions regarding third-party products or services should be directed to the relevant third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

[NOTICE TO MERCHANT: This section accurately describes the relationship between Shopify and your store and should not be removed or modified.]

Revancea is powered by Shopify, which enables us to provide the Services to you.

However, all sales and purchases made through our store are conducted directly between you and Revancea.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any transaction between you and Revancea, including any injury, damage, loss, claim, or liability arising from products or services purchased from Revancea.

You hereby expressly release Shopify and its affiliates from any and all claims, damages, liabilities, and losses arising out of or related to your purchases and transactions with Revancea.

SECTION 10 – PRIVACY POLICY

All personal information collected through the Services is governed by our Privacy Policy, which can be viewed here: [LINK].

Certain personal information may also be subject to Shopify’s Privacy Policy.

By using the Services, you acknowledge that you have read and understood our Privacy Policy.

Because the Services are hosted by Shopify, Shopify may collect and process personal information relating to your access to and use of the Services in order to provide and improve its services.

Information submitted through the Services may be transferred to and shared with Shopify and third parties located in countries outside your country of residence in order to provide the Services.

For more information about how we, Shopify, and our partners use personal data, please review our Privacy Policy.

SECTION 11 – FEEDBACK

If you submit ideas, suggestions, reviews, comments, proposals, recommendations, or other content ("Feedback"), whether online, by email, or otherwise, you grant Revancea a perpetual, worldwide, royalty-free, irrevocable, transferable, and sublicensable license to use, reproduce, modify, publish, distribute, display, and otherwise utilize such Feedback in any medium for any purpose, including commercial purposes.

We may use such Feedback to operate, improve, market, and promote our Services.

You represent and warrant that:

(i) you own or control all rights to the Feedback you provide;

(ii) you have disclosed any compensation or incentives received in connection with such Feedback;

(iii) your Feedback does not violate these Terms.

We are under no obligation:

To maintain Feedback in confidence;
To pay compensation for Feedback;
To respond to Feedback.

We reserve the right, but are not obligated, to monitor, edit, or remove Feedback that we determine to be unlawful, offensive, threatening, defamatory, obscene, fraudulent, misleading, or otherwise objectionable, or that violates any intellectual property rights or these Terms.

You agree that your Feedback will not violate any rights of any third party, including copyright, trademark, privacy, publicity, or other personal or proprietary rights.

You further agree that your Feedback will not contain unlawful, abusive, defamatory, obscene, or harmful material, including viruses, malware, or other malicious code.

You may not use a false email address, impersonate another person, or otherwise mislead us or others regarding the origin of any Feedback.

You are solely responsible for any Feedback you provide and its accuracy.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on the Services that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.

We reserve the right to correct any errors, inaccuracies, or omissions and to change, update, or cancel orders if any information on the Services is inaccurate at any time without prior notice, including after an order has been submitted.

We undertake no obligation to update, amend, or clarify information on the Services except as required by applicable law.

SECTION 13 – PROHIBITED USES

You may use the Services only for lawful purposes.

You may not access or use the Services:

(a) for any unlawful purpose;

(b) to violate any international, national, regional, or local laws or regulations;

(d) to harass, abuse, insult, harm, defame, slander, intimidate, or discriminate against any person;

(e) to submit false or misleading information;

(f) to upload or transmit malicious code, viruses, malware, or other harmful software;

(g) to distribute spam, chain letters, unsolicited communications, or promotional materials;

(h) to impersonate any person or entity;

(i) to interfere with the security, operation, or functionality of the Services.

You also agree not to:

Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without authorization;
Collect or track personal information belonging to others;
Use robots, spiders, scrapers, data-mining tools, AI agents, automated systems, or similar technologies to access or extract data from the Services;
Circumvent, disable, interfere with, or otherwise bypass security measures implemented by Revancea or Shopify.

We reserve the right to suspend, restrict, or terminate your access to the Services if we determine that you have violated these Terms.

SECTION 14 – AGENTS

14.1 Applicability

This section ("Agent Terms") applies if you use, permit, enable, or allow an Agent to access, use, or interact with the Services.

An "Agent" means any software, service, system, application, artificial intelligence tool, autonomous agent, or semi-autonomous technology that performs actions on behalf of a person or entity and may operate with limited or no direct human supervision.

14.2 Identification Requirements

An Agent may not access, use, or interact with the Services unless it clearly identifies itself at all times and complies with the requirements set forth in this Section.

Furthermore, an Agent may not access, use, or interact with the Services if Revancea has requested that such Agent cease access to or interaction with the Services.

14.3 Restrictions

Revancea may restrict, limit, or prohibit how Agents access, use, or interact with the Services, including through technical measures.

14.4 Agent Obligations

Agents must:

(i) clearly disclose that requests originate from an Agent and identify the Agent within the user-agent string of HTTP/HTTPS requests using the format:

Agent/[Agent Name]

(ii) not conceal or misrepresent that access or interactions originate from an Agent;

(iii) not imitate human behavior for the purpose of deceiving systems or users;

(iv) not bypass CAPTCHA systems or similar verification mechanisms;

(v) respond truthfully to questions intended to determine whether interactions originate from a human or an automated system;

(vi) not circumvent or interfere with measures designed to regulate Agent access to the Services.

SECTION 15 – TERMINATION

We reserve the right to suspend, restrict, or terminate your access to the Services, or any part thereof, at any time and for any reason, without prior notice.

Any obligations and liabilities incurred before termination shall survive termination.

The following provisions shall survive termination of these Terms:

Intellectual Property
Feedback
Disclaimers
Limitation of Liability
Indemnification
Severability
Governing Law
Privacy Policy
Any provisions that by their nature should survive termination

SECTION 16 – DISCLAIMER OF WARRANTIES

Information provided through the Services is made available for general informational purposes only.

We do not warrant the accuracy, completeness, reliability, or usefulness of any information provided through the Services.

Any reliance on such information is strictly at your own risk.

Except as expressly stated by Revancea and to the fullest extent permitted by law, the Services and all products offered through the Services are provided on an "AS IS" and "AS AVAILABLE" basis.

Revancea makes no warranties, representations, or conditions of any kind, whether express, implied, statutory, or otherwise, including but not limited to:

Merchantability
Fitness for a particular purpose
Durability
Title
Non-infringement

We do not guarantee that:

The Services will be uninterrupted;
The Services will be secure;
The Services will be error-free;
Defects will be corrected.

Certain jurisdictions may not allow the exclusion of certain warranties. In such cases, some of the above limitations may not apply.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Revancea, its affiliates, directors, officers, employees, contractors, licensors, service providers, and agents shall not be liable for any:

Direct damages;
Indirect damages;
Incidental damages;
Consequential damages;
Punitive damages;
Special damages;
Loss of profits;
Loss of revenue;
Loss of savings;
Loss of data;
Replacement costs;

arising from or relating to:

Your use of the Services;
Your inability to use the Services;
Any products purchased through the Services;
Any content made available through the Services.

This limitation applies regardless of the legal theory under which liability is asserted, including contract, negligence, strict liability, or otherwise.

Nothing in these Terms excludes or limits liability where such exclusion would be unlawful under applicable consumer protection laws.

SECTION 18 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Revancea, Shopify, and their respective affiliates, directors, officers, employees, contractors, licensors, service providers, and agents from and against any claims, losses, liabilities, damages, costs, and expenses, including reasonable legal fees, arising out of:

Your breach of these Terms;
Your violation of any law or regulation;
Your infringement of any third-party rights;
Your misuse of the Services.

Revancea reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you.

You agree to cooperate fully in the defense of such claims.

SECTION 19 – SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nevertheless be enforceable to the fullest extent permitted by applicable law.

The unenforceable portion shall be deemed severed from these Terms of Service and shall not affect the validity and enforceability of any remaining provisions.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

The failure by Revancea to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms of Service, together with any policies or operating rules posted by Revancea on this website or relating to the Services, constitute the entire agreement and understanding between you and Revancea and govern your use of the Services.

They supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and Revancea, including previous versions of these Terms of Service.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 21 – ASSIGNMENT

You may not assign, transfer, delegate, or otherwise dispose of your rights or obligations under these Terms without our prior written consent.

Any attempted assignment in violation of this provision shall be null and void.

Revancea may assign, transfer, delegate, or subcontract its rights and obligations under these Terms without restriction and without prior notice to you.

SECTION 22 – GOVERNING LAW

These Terms of Service and any separate agreements under which we provide Services shall be governed by and construed in accordance with the laws of the Netherlands.

If you are a consumer residing within the European Union, you will also benefit from any mandatory consumer protection provisions of the laws of your country of residence.

Nothing in these Terms shall affect your statutory rights under applicable consumer protection laws.

Any dispute arising from or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the competent courts of the Netherlands, unless applicable consumer protection laws provide otherwise.

SECTION 23 – HEADINGS

The headings used in these Terms are included for convenience only and shall not limit or otherwise affect the interpretation of these Terms.

SECTION 24 – CHANGES TO THESE TERMS OF SERVICE

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms of Service by posting updates and changes on our website.

It is your responsibility to check this page periodically for changes.

Where required by applicable law, we will notify you of material changes to these Terms.

Changes will become effective on the date specified in the notice.

Your continued use of the Services after any changes have been posted constitutes acceptance of those changes.

SECTION 25 – CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

Revancea

Email: support@revancea.com

Address:
Gareel 42
3763 ZD Soest
The Netherlands

Phone: +31 6 20938890

Chamber of Commerce (KvK): 88771075

VAT Number: NL004647726B43